Lightning fast shipping and cheap delivery
Shipping with Hermes/HLG: Shipping within Germany: No shipping costs for orders over €99; otherwise €4.99 flat rate. Shipping days: Tuesdays and possibly Thursdays of a week
Shipping with Hermes: During the ordering process you can change the shipping option from DHL to Hermes. To do this, you must first click on the “Checkout” button. You can then change the selection key from DHL to Hermes/HLG.
Shipping with DHL: Shipping within Germany: No shipping costs for orders over €150; otherwise €9 flat rate
DHL: The goods leave our warehouse with DHL five days a week. There is no delivery on Saturday and Sunday. The delivery time after collection is usually 1-2 working days. Pick up takes place around 12:00 p.m.
Hermes: Due to HERMES specifications, shipping usually takes place on Monday and Thursday. The delivery time after collection is usually 2 working days. Collection takes place on the above days at around 12:00 p.m. Only orders that have been paid for by 9 p.m. the day before can be taken into account, as the exact number of packages to be delivered must be communicated to HERMES at this time.
For shipping we use certified cardboard boxes (DHL, HERMES, UPS) for 1,2,3,6,9 or 12 bottles, in exceptional cases 15 bottles (only within Germany). We use adhesive tapes based on natural rubber (>95% recycling rate). Natural rubber is by far the most environmentally friendly alternative.
Boxes of 15 are generally shipped via DHL
If you are working or can be reached at a different address for a short time, we will also deliver to a desired address
Service desired day: You can specify the date of delivery
Service No neighborhood delivery is possible
International shipping
Shipping to other EU countries: €25 per package (max. package size: 12 bottles).
Shipping to Switzerland, UK and Norway: Please contact us. You will receive a separate invoice without sales tax. Shipping can currently only be processed via DHL. Please note that customs fees may apply.
Shipping to the USA: not possible.
shipment tracking
With shipment tracking you can track your packages and see the estimated time of delivery.
You will automatically receive the link for tracking the shipment from DHL or HERMES to your e-mail address. DHL or Hermes send the link after the package has been scanned into the respective system. With Hermes this takes place upon collection, with DHL after the parcels have been delivered to the DHL base. Please make sure that these messages do not end up in a spam folder.
At DHL, we send you the tracking numbers of all your packages in advance.
delivery
If you are not present, DHL will send information to the email address provided. DHL generally no longer uses notification cards that you would find in your mailbox.
Hermes/HLG usually carries out several delivery attempts. Please note that it is usually the same tour and delivery will therefore take place at a comparable time.
Packstation: Delivery to a Packstation is only possible with DHL. A maximum of one box with 6 bottles fits into a packing station. Otherwise you will only receive a notification to pick it up at the post office.
Flexible payment
We accept
Paypal Checkout (Paypal, direct debit, credit card: processing via Paypal; you as a customer do not need a Paypal account to pay)
Cash on delivery (currently only carried out with DHL)
Advance payment (bank transfer)
Direct debit (for existing customers, not for new customers)
Cash on pickup